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Can't Access British gas account to pay my bill

3 replies

BDeyes · 14/05/2022 00:00

Just had an email to say my quarterly BG bill is due. I cannot view my bill when I login as it just says due to high demand they're having technical issues. It's been like this for weeks since the price rises. It is also impossible to get through on the phone at the moment due to high demand. I don't have direct debit set up and obviously can't access my account to set one up. so how the bloody hell do I pay my bill! anyone else having same issue?

OP posts:
BDeyes · 14/05/2022 00:02

will I be charged for late payment even though it won't be my fault?

OP posts:
Pixiedust1234 · 14/05/2022 00:15

Try deleting the cookies and rebooting your device. That can clear out any bugs on the website. No dea about call8ng though. Otherwise is there an email link or social media?

BDeyes · 14/05/2022 00:48

@Pixiedust1234 thank you pixie you made me think it could be an issue with my device rather than there website not been able to access my account for weeks. so I've just tried my sons phone and am now on my account. think my phone needs an update! Not happy about having to pay my bill though now, lol.

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