How hard can it be to book airport parking!

[Jellycatspyjamas]

This is going to be a rant. I’m going abroad next week, flying. I’ve spent the last week trying to book parking at the airport. The website booking page isn’t working, nor is the booking section of the airport App, I can’t speak to anyone to book - I’ve waited to speak to customer services for over 2 hours, their web chat is a bloody chat bot that keeps sending me a broken link to the broken booking page.

I’ve posted on their Twitter page, emailed their customer services and am now on hold again. Frustrated doesn’t even cover it, how hard can it be.

Gatwick?

i book official valet parking every year and the booking process is dreamily straightforward!

Could you book one of the further away type car parks that bus you in to the terminal? I don't know where you are going from so I don't know what might be available but there are lots of places like that round my nearest airports.

That's frustrating.
Can you just turn up and pay to park?

@ApolloandDaphne i think that’s what I’m going to need to do - wanted to avoid that because it’s a very early flight out and I’m travelling alone so parking at the airport would be much simpler. Needs must though.

Surely if its a website problem you just wait until tomorrow when it will likely have been fixed.

Op
why don’t you try… another company?!

@whatnumber I learnt the very hard and expensive way not to just turn up at Manchester airport without booking in advance!!

DM on Twitter, not just a standard tweet with them tagged.

Holiday Extras usually very good. I wouldn't just turn up - I made that very expensive mistake once.

Don’t waste your time
just go through another company!! (I only ever do the official airport parking. It’s brilliant)

It’s about double the cost to just turn up, which makes it very expensive - the website has been down for over a week now so I’ve no hope that it’ll be fixed tomorrow. Will need to look for a park and ride type thing instead - not great at 5 in the morning.

Have you tried purple parking. Their website seems to be working fine. I've used them for years too and never had a problem .

I had the same issue with Holiday Extras last week. They kept on rejecting all my 3 payment cards, even though I was sure they were fine and I was following all the security measures.

THEN, a couple of days later I got a phone call at 9:30pm to see if I wanted to complete the transaction. I thought it was very odd to get a call so late so I refused in case it was a scam. In the end, I'm taking a taxi to the airport

Have you checked on laptop as well as mobile (or vice versa) and on Chrome/Edge/Firefox? Worth a try if not.

Try Holiday Extras. I use them for all airport parking , hotels and fast passes.

We use AirParks for B'ham airport (don't know if they exist for other airports). Efficient short, free and frequent bus ride to the airport by the company. When you return, call their number and the bus will meet you and take you back to pick up your car.

What airport is it?

Strange that the website has been down for a whole week, think of the custom they must've lost?!

Can you book it via a third party? like holiday extras?

I too like to book direct with the airport (and as close to the terminal building as possible)

Glasgow, the website lets you all the way to the payment page then kicks you out. I’ve booked with Holiday Extras now - means leaving earlier than I wanted but at least I’ve got somewhere to leave my car. Thanks for letting me rant - so bloody frustrating.

Ah well - at least you're booked in now.

Holidays are supposed to be relaxing! :)