How long would you wait for a reply from shop

[SummersBreeze]

I placed an online order last week on the Monday. It was dispatched on Tuesday. The online shop said it takes 1 to 4 working days after dispatchel for delivery.

Wednesday day 1
Thursday 2
Friday 3
Monday bank holiday
Tuesday 4
Wednesday 5

This order wasn't delivered to me. I asked for a tracking number last week on Friday but they weren't able to give me a tracking number because they did not send it by registered post or courier.

Today I asked for a refund for non delivery of my order. That was at 4pm. They never responded.

Should I see if it shows up in tomorrows mail and if not ask for a refund by the end of the day or start a chargeback with the bank?

This delivery is a national delivery by the way. Not an international delivery.

I had an order show up from America over a week with customs paid too, in this timeframe.

I think you’re probably being a bit jumpy about this. Who is the courier? Some of them are notorious for promising delivery by a certain day, but can’t really be asked. With the bank holiday, I expect staff are likely on holiday more than normal and things will still take a bit longer even on working days. We have a business that does a lot of internet trade and it doesn’t matter how organised you are, once it goes off to the courier, it’s so dependent on if John decided to come to work today or not, or if the van broke down, or someone decided to dodge out early that day. I would definitely give to the end of the week. That said, unless it’s shipped Royal Mail, it should be reasonably possible to track it.

i would give them at least 24 hours to response to your email unless they specify that it’s 48 hours.
Have you got auto reply to confirm that they’ve got it? If not I would email them again after 24 hours mentioning that it’s your second email and you haven’t got an answer yet.

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