Passport application - parent names not matching

[InTheCludgie]

I applied for my kids passports over a week ago (we a read travelling end of July) and have received an email to say that my husbands details don't match their records and I need to send his full birth certificate.

There are no further details given on what the exact issue is and when I log into the account there's absolutely nothing there about it. I've tried to call the helpline but they're not taking calls as they're too busy. The only problem I think it could be is DHs middle name isn't on his passport (why then if that is the case, was this not an issue with the kids first passports?!).

We can only find an abbreviated birth certificate for DH, have applied for new ones but been told it can take up to 20 working days. Does anyone have any similar experiences? Was confident the passports would be here in time for holiday as I applied 14 weeks beforehand but losing confidence.

Meant to also say, this seems to be an issue with only one of the kids applications, heard nothing similar about the other one.

Can you go collect a bc?

The local council area doesn't give me that option unfortunately

I had this sent a copy of my passport and birth certificate and the passport is being delivered today. I think it’s almost a double check added 3 weeks onto the application (I sent 3 off at the same time) mine was due to the fact my name has changed on my passport due to marriage since the last time I’d applied for my son. They wanted my DH’s passport but as I pointed out they had it. Keep calling you will eventually get through