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Original poster

EDF site maintenance today when everyone has been advised to update reads

25 replies

fedup078 · 31/03/2022 10:05

Sorry if this has already been mentioned
Unable to log into edf due to site maintenance on today of all days
Wonder how long this site maintenance will last

OP posts:
catsoup · 31/03/2022 10:14

I'm on the app and got on straight away

Tisahardlife · 31/03/2022 10:18

I couldn't get on due to site maintenance either...Typical on today of all days 😒

newtolineofduty · 31/03/2022 10:19

We've just done it on the app after seeing the website was down for maintenance! No probs! You can upload pics as proof too x

Original poster
fedup078 · 31/03/2022 10:20

Great thanks I didn't have the app
I've also been told you can ring them in on an automated line

OP posts:
Plump82 · 31/03/2022 10:27

Scottish Powers website keeps crashing 🙄

Facciadimerda · 31/03/2022 10:27

Well that seems awfully convenient.

broccolibush · 31/03/2022 10:29

Shell energy isn't working either - on app or on website. It's most frustrating.

SpinningTheSeedsOfLove · 31/03/2022 10:29

Four big energy companies are in the top six of Down Detectors current problem sites.

Original poster
fedup078 · 31/03/2022 10:31

@Facciadimerda
I'd like to give them the benefit of the doubt and think the sites genuinely can't cope with the traffic but yeah I have my suspicions too

OP posts:
StillWeRise · 31/03/2022 10:31

EON is off too- trying to re set my password, links keep failing

Dsisproblem · 31/03/2022 10:42

Octopus is dodgy too!

gamerchick · 31/03/2022 10:45

I'm using the app. The site was working a couple of hours ago. Now it isn't. Apparently other suppliers are having the same issues. All at once eh Hmm

yellowsuninthesky · 31/03/2022 10:48

British Gas is trending on Twitter as being down.

I thought this might happen so I uploaded meter readings yesterday. Of course it was too much for the big companies to plan for this Angry

yellowsuninthesky · 31/03/2022 10:48

@Dsisproblem

Octopus is dodgy too!
Ah I am glad I did it yesterday then as we get our energy from them.
HopefulProcrastinator · 31/03/2022 10:49

@gamerchick

I'm using the app. The site was working a couple of hours ago. Now it isn't. Apparently other suppliers are having the same issues. All at once eh Hmm
Yes, all at once. That's what happens when traffic exceeds predicted server capacity. Oddly enough it also happens to other companies on huge demand days.

I can't imagine any of the energy companies were willing to pay for extra server capacity for a one off day when there are automated phone lines and apps as an alternative.

ponkydonkey · 31/03/2022 10:49

My eon app is working

BarbaraofSeville · 31/03/2022 10:54

Just because it was a recommendation to read your meters today, doesn't mean that you necessarily have to submit it today. In a lot of cases it won't make much, if any difference, especially if you're with a company that asks for monthly reads anyway, which most do in my experience.

Hoppinggreen · 31/03/2022 10:55

@Dsisproblem

Octopus is dodgy too!
I can’t get onto the octopus site, I thought it was probably too much traffic so I will try at 10 tonight
gamerchick · 31/03/2022 11:06

I can't imagine any of the energy companies were willing to pay for extra server capacity for a one off day when there are automated phone lines and apps as an alternative.

Then why say down for maintenance?

They knew it was coming, yanno sending out a pair of socks to 'help' one of them did. They know the pain it's going to inflict so yes they should have fucking planned for it and paid for that extra day if that's what it took.

Mochudubh · 31/03/2022 11:17

SSE down for maintenance too. I'd already submitted my readings but I got an e-mail that my latest bills are available to view on the website. Are they buggery!

HopefulProcrastinator · 31/03/2022 12:20

Then why say down for maintenance?

Because that's the pre-programmed message whenever most websites hit a glitch. Surely that's not difficult to understand?

There is no conspiracy to swindle people out of extra pennies (the difference between submitting between today and tomorrow). Do you really think they want the extra grief?

Useranon1 · 31/03/2022 12:54

EDF app now down as well. Great!

ponkydonkey · 01/04/2022 14:22

Eon are currently refusing to take my electricity reading which is a 1000 units more than they've estimated 😱

HopefulProcrastinator · 01/04/2022 17:25

@ponkydonkey

Eon are currently refusing to take my electricity reading which is a 1000 units more than they've estimated 😱
Take a photo of the meter. They can't refuse an actual reading, especially if you can back it up with a clear photo of your meter, making sure you capture the serial number too.

Then call and lodge a complaint and insist you are billed to the correct meter reading.

The trouble is 1000 units more will probably be out of tolerance so their computer can say "no" but there are procedures to overwrite this.

StillWeRise · 01/04/2022 18:46

I emailed EON yesterday and got a reply within the day, inviting me to submit my reading by replying to the email which I did, also sending a photo of the meter

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