Passport renewal help please

[Helpplease101]

So I've waited 5 weeks now for my passport and it seems when I finally got through to a call handler there is no indication of when this will be processed.

I've booked a premium slot for next Friday in the hope my passport will arrive within the week as promised.

Does anyone know if I need to cancel the first application before this appointment and if so how I do this? The call centre is not taking any calls as too overloaded.

Thanks

So update in case anyone needs this. I've been told to write to the Liverpool passport office with my details and passport application no to cancel the first application. Hopefully this will be processed by the time my fast track appointment is here next Friday.

I’m in the same situation. I sent a letter on Monday but was told by HMPO cust service that they have an 11 days wait time to attend to letters sent by post. The best bet is to send an email. But only the management team can give you the appropriate email address. Everytime I get transferred, the phone disconnects. It’s a nightmare. I go away in Friday and I’m so confused. I just need an email address!!

The doting mum I just had a call from the team dealing with my first application luckily enough. I explained the situation and she cancelled my first application for me right away. She said the letter would eventually end up on her desk anyway as she is dealing with my case. I also heard the 11 days wait time. I hope you get lucky too and get a call about your 1st application if so you can ask them to cancel this for you

Also doting mum just sent you a pm