Trapped in a Hermes loop of Hell!

[peaceanddove]

Trying to track a missing parcel via the Hermes Help Centre. But the bot just keeps telling me that the tracking number doesn't match the delivery postcode. Have triple checked that I'm entering the correct tracking number, but the bot is having none of it.

I am losing the will to live. Is there anything else I can do?

Is it an order you've made from a company?
If so its the company that would need to trace it

No, it's something I bought off a private seller on eBay.

Has the seller given you the right tracking number? They should also be tracking it - can you ask them to look it up and send a screenshot?

It's the seller that needs to track it then as its them that have the contract with hermes