On hold for 1 hour 7 minutes and counting.

[pengu]

What would be your limit?

Depends who you're on the phone to

What @Lacedwithgrace said.

And on how much it is costing you.

Are you trying to get through or on hold for a resolution having already spoken to someone?

Is it urgent or can it wait until tomorrow when there'll likely be more staff available as it won't be a bank holiday?

Are you on the phone to my GP surgery?

Well you've omitted the most vital information.

Who are you on hold for?

On hold to HMRC about your tax return? I’d wait.

On hold with your gym checking opening hours, I’d have given up 1 hour 6 minutes ago.

@JuergenSchwarzwald

And on how much it is costing you.

No idea

@Crunchymum

Well you've omitted the most vital information.

Who are you on hold for?

I have a private scan booked tomorrow, need to move it.

It's sunken cost fallacy now

If it's a private hospital/clinic (who you would normally expect to answer promptly) I would think that I had probably got lost rebounding around the telephone system, so would hang up and try again. If still no luckni would assume a problem with the phone system.

@Trodonplug

If it's a private hospital/clinic (who you would normally expect to answer promptly) I would think that I had probably got lost rebounding around the telephone system, so would hang up and try again. If still no luckni would assume a problem with the phone system.

I'm going to give up soon.

I’d think it’s a Bank Holiday and wouldn’t be sure that anyone would be answering calls!

@BabbleBee

I’d think it’s a Bank Holiday and wouldn’t be sure that anyone would be answering calls!

Then whyyyyyyy tell me I'm 8th in the queue and that I'll be answered soon!

Hung up now. 90 mins was my limit

Yep, bank holiday Monday so I would assume they weren’t open.

Okay, maybe one person in answering all calls then.

This reminds me of when DD and her partner visited me en route to the isle of Skye. Her partner was trying to phone Sofology to change a sofa delivery date.
He was told he was 45th in the queue, and held for well over 90 minutes, before reaching 2nd in line and being cut off.
A few days later I received a postcard from Skye. It was unsigned and had just one sentence: "Dave is still on hold to Sofology...!"

If it's Ultrasound Direct, I think it says the phone number is only for the actual day of your scan.

My limit was two hours (NTL when they still existed) and I stopped because the cordless handset ran out of battery.
Virgin Media are pretty bad, but I've not had any issues on the rare occasion I've needed to actually speak to someone.

I was trying to get through to the Court of Protection, the phone rang for nearly 3 hours.

Is it Vitality? Their customer service is shocking.

That’s funny to hear about Vitality. I did an online quote with them a few weeks ago and they’ve been absolutely hounding me with calls. I think I’ve blocked 10 of their numbers now!

In 2005 I was on hold to BT for six months.

No exaggeration or lie.

Bastards.

Although they did eventually compensate us.