Fridge freezer not chilling -any ideas

[Justwingingit2005]

Hotpoint quatro 18 months old......
Fridge not cold. Freezer not freezing.

Is it still under warranty? Can you hear the compressor going OP? If not it could be the compressor has failed or the main board. I hope you haven’t lost a lot of food. But I expect that you will need to replace it sadly, if it’s still in warranty get onto them, Tues now I expect. Good luck.

Luckily I was due a food shop and kids are eating all the ice creams. Will have to check the warranty but I think its only 12 months.

i know this is stating the obvious but have you changed the fuse in the plug

Does the fridge light come on when you open the door?
Has someone left the door open?

I am an American grandma who just joined mumsnet to help with your problem. I have a GE refrigerator [they also make Hot Point] This happened to me recently. I learned to my surprise that my basic model fridge has a computer which needed to be reset. To do this I had to unplug the fridge for 10 minutes and then plug in again. It took less than 12 hours to restore the temperature. I hope this helps you and Happy New Year from the American midwest!

That really bad if it has packed up at 18mth old, a FF should last 10yrs+. Worth checking the fuse, that is a good idea. Also are the grills at the back clean of fluff? Ours were shocking when we moved. Does it have an alarm if the doors aren’t closed properly?

I will second checking the grills at the back. My Beko was doing the same thing and I was ready to buy a new one when someone at work mentioned this. Dh attacked the back with the hover and it is still going many years later.