Shopping delivered half defrosted...

[Icelandiaa]

Just had a shop delivered. 99% frozen items as I'm going for fresh tomorrow.

It's half defrosted. Potato items squishy
To the touch. Pizza dough squishy.

Picture of the icelollys for reference as it's the only thing you can really SEE is defrosted iykwim?

Also my frozen smoothie fruit is just mush and brown.

Should I ring in the morning and ask for a refund? Or for it to be resent?

Which shop is it? Either a refund or redelivery, depending on when they can redeliver

Iceland.

I don't know if its safe to eat now?

I would send them photos, you can eat the defrosted things if you want, bake the potato.

I would give them a call now to report. I believe that the email receipt gives you the phone number of the local store that delivered

@NailSaloon

I would send them photos, you can eat the defrosted things if you want, bake the potato.

It's things like chips and smiley faces. Kids are in bed now, we wouldn't eat them all in one sitting.

I don't think there's a number to call now? It says 9am-5pm

It’s called Iceland for a reason , I’d want full fefund

Also you buy to eat at your convenience not theirs

Can you email the photos?

Take photos of EVERYTHING! I had this with Iceland once. I took photos and sent them to customer service and received a refund for all damaged/defrosted items

I've talked to them and they said the morning manager will ring me tomorrow. He said they will probably resend the frozen items