Accidentally made multiple online orders

[Sillybilli]

I have been trying to order some tiles for my bathroom from an online company, the Web page kept getting stuck when I pressed the pay now button, I kept checking online banking and no payments were showing as pending and no confirmation emails were coming through.

I eventually got it to go through using PayPal but I had to press a button to confirm it as an offline order, I've never come across that with online shopping before.

I've just checked my account page on the tile website and it is showing 3 pending orders and 1 order as processing which is the PayPal one, the only pending payment on my online banking is the PayPal one.

The tile company are now closed for Xmas until 29th Dec, I've emailed them to advise only 1 order is needed.

Am j likely to be charged multiple times for this? Panicking a bit

Is it maybe showing pending on the website because your basket has the items in?

If the only pending payment is the PayPal payment it will be fine, you have only paid for the 1 order.
The website may just hold on to your other orders waiting for payment but they will be cancelled when the payment doesn’t come through at their end.

Is this a well known, reputable firm? And have you ordered online from them before?

I’d imagine the reason the procedure kept stopping at the point of payment is that they don’t have the item in stock. It’s very annoying when a website is so poorly organised.

I would send one very clear email to the firm, cancelling all potential orders - so things are clear. Then perhaps phone them after the holiday period to find out what the stock situation is.

Thanks for your replies.

The company is Tile Mountain, it looks like a legit company, I've not ordered from them before though.

I've sent an email and I'll call them first thing when they open on 29th

It is a legit company, it has a store near me. Could you maybe call a store and ask if they could help, they’re definitely open.