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Locked out of hotmail! Help!!

5 replies

CAN1M · 17/12/2021 12:10

Tried to access emails this morning and couldn't. Said i needed to verify my account so i re-entered the password; all fine. Then it needed to send me a code; again all fine, I got the code but it still said i was locked out. Now it is saying "account suspended, try again tomorrow"

It says i have violated the terms of service but I know that i haven't... I really need this personal email account for everything! I have had it for 20+ years and it is the only way i can keep in touch with people plus i have photos with attachments which i stupidly haven't saved.

I can't even go on the microsoft forums because my account is suspended! They don't seem to have a phone number or online chat service i can use. Any ideas?? Thanks...

OP posts:
itwasntaparty · 17/12/2021 12:32

Are you locked out of Microsoft or just outlook?

CAN1M · 17/12/2021 12:35

Just hotmail. I don't use outlook or office etc. I have an android phone but always kept the same hotmail address.

OP posts:
CAN1M · 17/12/2021 12:38

For Office I use DH's account and my work laptop but I rarely need to use it. Word documents i have saved to my device not the cloud thank God!

OP posts:
CAN1M · 17/12/2021 12:39

But actually yes I am locked out of Office on my phone, I just hadn't realised 😳

OP posts:
Fueledbycoffeealways · 14/10/2024 18:33

Out of interest did you manage to sort this?

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