Ticket refund (Wise Group) is this legit?

[InTheCludgie]

I purchased theatre tickets a while back but was unable to attend the show as I ended up with covid. After requesting a refund as I'd purchased the cover, they approved this but I then received an email from a company called the Wise Group who said they needed my bank details to send me the refund.

I've never had to do this before, usually it's a case of 'want a refund, request it, there you go straight into your account'. Can anyone advise if they've used this company before and its been OK?

Contact the original company you requested a refund from and ask if it’s genuine.

Agree with pp - it sounds a bit dodgy to me. Why wouldn't they refund using your original payment details? Contact the company - obviously don't use any numbers that might be on the email in case the email is fake.

Bank details, account and sort code can be found on cheque book, bank cards. Might just be a different way of getting refunds quick. But I’d definitely check them out