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Anyone else having problems with Ocado?

4 replies

Newnameobviously · 16/12/2021 11:47

I know stock availability has generally been bad for a while but todays order was dreadful. Over half my order was out of stock (despite showing as available at 5pm last night) and they didn't send a single substitute, not even for quite mainstream things like prosecco or tortilla chips or a packet of crumpets.

Even the You Give-We Give charity donation is showing as out of stock.

Anyone else having problems with Ocado?
OP posts:
Mummy195 · 16/12/2021 12:03

Had a delivery yesterday, and surprisingly no problems.
If you say, all was well yesterday, maybe the problem started today?
But then again I was mostly looking for party food. Hopefully someone will come along soon who is ordering today.

I have had the stock shortage issues with other shops (a little with Waitrose, a lot with Sainsburys). If they restock this evening would they let you know, or you have to look again?

PickleSarnie · 16/12/2021 12:33

Mine arrived today and only thing out of stock were Maltesers. And some haggis canapes which, whilst i was really looking forward to them, aren't exactly essentials.

Newnameobviously · 16/12/2021 12:48

It must be a local thing. I contacted their CS and apparently an 'operational hiccup' meant no substitutions were offered. The money they must have lost doesn't bear thinking of. There was over £100 of stuff missing from my order (it was a BIG shop).

I managed to get everything missing deliver from Morrisons though my Amazon Prime account. I pleaded the order at 9am and it was delivered by 10.30 so I wasn't too annoyed by the time Ocado turned up at midday but I felt sorry for the driver having to apologise to so many customers.

OP posts:
MeredithMae · 16/12/2021 20:32

How the hell can 'you give we give' be out of stock?!?! It's clearly something wrong on their end.

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