Im just wondering. Been using Amazon since year dot, never had an issue. The deliveries always arrive on time and if i am not in they go next door.
Last week i ordered a large bunch of kitchen stuff as a treat for myself, which i also needed but not urgently.
It was due to arrive next day after 10am.
I was there, close by the door. It never arrived.
At 11am i received an email from DPD informing me that i wasnt home when they tried to deliver and it has gone to a local collection point (a few miles away). The email even stated i had chosen this, which is blatantly untrue.
As i dont drive and there is no way i can collect the large items in several boxes. I cant currently get a lift either as DP away and family /friends not local. I contacted their online assistant who said she would cancel my order. She didnt. So i rang them today and was told it would be cancelled tomorrow, and a refund due within the week.
What i want to know is, have their deliveries altered recently? My update details were from DPD, not amazon, which has never happened before, and they are a fucking walled garden leaving you no choices of how to recover your parcels.
If so, i cant risk buying from there, sadly.
Hope someone can help!