No heating for a week in rental

[MilkCereal]

A friend who rents has no heating as it's not working they have hot water. She has 3 kids youngest is 5. Shes been told boiler it's under guarantee so landlord waiting for the company to fix it. So a week today is the first date an engineer can look at it. The house is freezing,! She has some fan heaters but honestly can they leave her like that for a week in November?

I don't know what the law says, but could she check the temperature with a thermometer in each room? Have a read of this. I'd be pushing for it to be fixed sooner, or ask the land lord to provide further plug in heaters in the interim.

england.shelter.org.uk/housing_advice/repairs/how_to_report_repairs_to_a_private_landlord

www.cover4insurance.com/news/heating-what-are-the-legal-requirements-for-landlords

This happened to us really recently with a two month old baby. After calling a third time to make a fuss, stating our right to a safe and habitable home, the manager of the lettings company turned up with a bunch of electric heaters. Luckily ours was fixed in around ten days.

There are some template letters around so you can escalate the process.