Can I get my money back?

[bridgeofslides]

Today I came home lunch time to loos not flushing properly loads of gurgling and debris coming up the sinks it was 🤮. Opened the man hole cover in the garden and it's feet deep in water form there. And sewage 🤮

It's a new build but I am way out of warranty as are my whole street.

I called a local drain unblocking company who came out quite fast and eventually traced the blockage to a drain about 50 metres away where they are building new houses. There was builders rubble in the drain. He moved it and suddenly loads of water and the drains cleared. This cost me £117. I knew when I booked I would need to pay. I'm not that fussed as I can't cope with the dc with no showers etc for more than a few hours.
Drain chap made it v clear this was a result of a careless builder.

Can I claim the cost back do you think?
I know there is a difference between adopted drains and not with new builds. I rang customer who said they 'might have come out' but I couldn't wait.

Asking for advice before I start harassing them Monday!

Anyone??

I’d have a go!

This is not a house warranty matter, but a builder causing damage problem

Wouldn't hurt to see! Ask the drain chap to write a headed letter explaining what happened and your costs. If nothing else, it may stop it happening again.

I'd be up to the site office first thing Monday morning and speaking to the site manager....

Is it a publicly owned drain run?
I know Welsh water own them in wales and will pay out if there are issues that are not caused by yourself

@Drinkyourweaklemondrink

Is it a publicly owned drain run? I know Welsh water own them in wales and will pay out if there are issues that are not caused by yourself

This is really helpful thank yuh

I've been in my new build almost 8 years. We've had two blockages that were due to on going building work. The developers paid the bill. They're responsible for the main sewers until the site is adopted by the local council. Even if your bit is already adopted the builder is responsible for any damage they cause.

@dazzlingdeborahrose

I've been in my new build almost 8 years. We've had two blockages that were due to on going building work. The developers paid the bill. They're responsible for the main sewers until the site is adopted by the local council. Even if your bit is already adopted the builder is responsible for any damage they cause.

Thank you that's very reassuring

Echoing inappropriateraspberry

Builders are always shoving stuff down drains follow up with them. You might not get your money back but if it happens again you know where to go.