Child Benefit - can not get through at all and they have stopped my money!!!

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So have spoken on their Web Chat 4 times now - 1st time to report DS 16 has gone abroad for 10 months to study and I was told yes I will still get Child Benefit, someone will send me a letter,

Nothing 4 weeks later so contacted again on Web Chat after holding on phone for an hour - was told would have to look into it.

Again nothing so again managed to get through on Web Chat and was told I would have a priority call within 2 days.

Absolutely nothing!!!

Rang today determined to hold and it says "No advisors to help at the moment, ring later" then cuts you off!!!

Ive had no money this month at all so really desparate to get this sorted out,

Any ideas on how on earth to sort this out!!!!

I googled this. Seems like if the visit is educational then you should still get child benefit. If you get nowhere with them contact your MP.

But Monday is probably the worst day to contact them.

Yes he's 16 and still studying. I can not get to speak to anyone!!!

Wait till everyone heads out to school pick up. Thats how I've got through in the past.

So 5 people do not know!!!
One says their International Dept can advise...transfer me...they cant help not their dept as it's the US so not an EU country.

Spent over an hour being passed back and forth. Now sending me a UK change in circumstances form to fill in....sent last week in post cant fill in online....joke!!!

You can do online but need a government gateway account which takes a while to get so may be quicker to keep phoning and maybe try different times but hmrc are very difficult to get through to.

www.gov.uk/government/publications/child-benefit-child-continuing-in-approved-education-or-training-ch297

It's a CH130 form they are sending