no but they do employ people like my son's flatmate; state educated in a midlands town, degree from northern university, very bright and hardworking. Exactly the sort of person we should have in our government depts. The sort of people who shouldn't have to put up with being shouted at , threatened and bullied by someone who thinks themselves superior because they have rescued some dogs
No one should have to put up with it, I'm not sure why his education is relevant
. But sadly that's the reality, pens voicemail was not appropriate, but then I've had worse on a night shift from someone I've been busting my arse to help, usually when they're scared, stressed or whatever, as he was. Not excusing it, but demonising him for something plenty of people do in similar circumstances is a bit unfair.