Kynren - is the administration always crap?

[DrRamsesEmerson]

Anyone have experience of this? I bought tickets a few weeks ago and got an email saying they'd send me the seating allocation two weeks before the performance. I've heard nothing with just over a week to go. Can't get through by phone, they don't answer email. I'm very reluctant to just turn up on the day without knowing where we're meant to be sitting, but can't imagine they'll be willing to refund me. Anyone have experience of this and able to advise? Should I just cut my losses?

Do they have a twitter page? Could you find an alternative phone number?

No alternative phone number. I'm not on Twitter but could join - they do have a Twitter presence.

Could try that I guess. Do you live near? You could go along to the site and see if there is someone there to give you the information

Sadly not, I'm in London and it's in Bishop Auckland! Otherwise I would pop over there.

We’ve been a few times, and it’s great, so please don’t cut your losses.
Are you on Facebook? Just had a look there, and quite a few people are saying there are delays with ticket allocations, but to message them that way. And they’ve also acknowledged the delays.

It’s been a few years since I went but I ordered a specific seat at the time (cheapskates getting as close to the silver section as possible). To be honest it doesn’t really matter where you sit as there is movement throughout from end to the other. It will be fantastic I promise you! Take a raincoat though!

They weren't doing seat allocation when I booked 'because of Covid', unfortunately.

I'm not on Facebook and really don't want to be - it wouldn't kill them to put an update on their website! Or to answer the phone occasionally.

I'm prepared to believe it will be fantastic but feeling a bit sceptical at the moment.