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Social media help please?

7 replies

CeciledeVolanges · 11/07/2021 08:48

Hope this isn't too outing but I'm currently locked out of my Twitter account, having logged in from my mobile. This wouldn't be an issue but I have changed my mobile phone number (I think that's why they thought it was "suspicious activity") and in order to reactivate the account, the only way is for them to send a code to my old number. Apart from kicking myself for not changing my number on my account, I've been trying to find a way to contact them - their help centre has been no help, I've tried - but there is no phone number or email address. Has anyone, by any chance, had any luck directly contacting Twitter? Idiotically, all the ways they suggest getting in touch with them involve tweeting, including if you're locked out of your account.
Thanks in advance for anyone who can advise! Even if there's a way to delete my account without getting in I'd take it and start again, as it's my work account and currently looks deeply suspicious.

OP posts:
EileenGC · 11/07/2021 08:49

Create another Twitter account and tweet that way? Can you contact them through FB messenger or live chat?

AngusThermopyle · 11/07/2021 08:58

Have you tried logging in from safari/or laptop, then resetting the password? . If you're not on your phone you can possibly circumvent the need to enter a phone number.

AngusThermopyle · 11/07/2021 09:00

Also, have you already tried this?

help.twitter.com/en/forms/account-access/reactivate-my-account

bardlion · 11/07/2021 09:06

I’m not sure where you’re looking that says you need to tweet them, I did a similar thing and filled out this form: help.twitter.com/en/forms/account-access/regain-access/2fa-problem . The email came from [email protected] if you want to try going direct?

When you go to log in there's a link that says something like “can’t access my account” and you can get to it from there if you don’t trust my link!

CeciledeVolanges · 11/07/2021 09:41

Thanks for replies, everyone. @EileenGC I have considered that, but want it to be a last resort because it's quite difficult to delete social media accounts! For the same reason I deleted my FB about three years ago! @AngusThermopyle thanks but unfortunately that link refers to reactivating after you've deactivated yourself, whereas Twitter have restricted my account. Wherever I try to log in, it tells me to enter a code that they have sent to my old number in order to get in. @bardlion I filled in the form on the help page and it was the email I got in return which told me to try tweeting them.

I feel like I'm being very awkward but actually it's them! I'll give emailing them at that address a try, for some reason I assumed it was a noreply account but actually it doesn't look like it.

Thanks again! I wouldn't normally resort to asking for help like this but there seems to be a solution for every problem (banning, deactivating, account locked) except "restriction" of the account having changed the number.

OP posts:
AngusThermopyle · 11/07/2021 09:59

Oh, Doh, sorry.

If you still don't get anywhere, this has a couple of ideas, if you haven't seen them already.

circleboom.medium.com/how-to-unlock-twitter-account-without-phone-number-8a7261bda300

CeciledeVolanges · 11/07/2021 14:48

Thanks. Unfortunately nothing there that I haven't tried, and I got an automatic reply to my email saying that my case was already closed. The reply when I submit the help form is an email telling me to fill out the help form. It feels like some odd form of purgatory!

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