Help me now with Amazon please!!!

[nevernotstruggling]

Please help my elderly mother is losing her mind as Amazon now require you to respond by clicking on a text which dm cannot do because she doesn't have a smart phone it's an old Nokia.

I've tried everything please help....me abs her!!

Could she forward the text on to you and you do it from your smartphone?

Just use a laptop and click call me back. They'll just ring her.

@historygeek

Could she forward the text on to you and you do it from your smartphone?

This actually worked. Thank you so much you have saved my sanity and 78 year old dm 😂

@nothingcanhurtmewithmyeyesshut

Just use a laptop and click call me back. They'll just ring her.

I have the same problem, wher is the caall me back button? On customer services page?

You can the verification link to be sent to tour email address too

We had no other option given on the web page but forwarding the text fixed it immediately

I use Amazon all the time and have never had to click on a link in a text...

@bunburyscucumbersandwich

I use Amazon all the time and have never had to click on a link in a text...

Me either.

What's the purpose of the text?

Nor me... What was the link for?

Ive had this before. Tried to log into my prime account on dps phone as mine was out of battery, only to be told that i needed to confirm on my phone that i authorised the log in. Makes sense for security i suppose but was very impractical and didnt seem to be any other way of continuing with the log in without having access to my phone.

Dm would never cope with that. The only time we've had to verify is when we misinput the password.

What happened with me is I had to reset my computer and lost a number of my saved passwords/log ins. When I went back to Amazon I could not remember mine as it had been so long. In order to reset a new password you have to go through a 2 step process of being sent a one time code by email first then another code is sent to your phone. Unfortunately it assumes a smart phone and being able to tap the link to confirm. I had to phone customer services and go through the whole thing several times as they could not believe I do not have a smartphone (they were more polite than that but that is the upshot).

They eventually confirmed by email and I thought it was sorted but when I actually tried to make a purchase I was directed to go through the double check process again and they sent the tappable link to my mobile. I have not been bothered to go through it all again so would appreciate a shortcut.

General apologies to anyone who may have been worried about my last post. I thought I should check as it had been some weeks since my problem. It turns out the website did recognise my password and allowed me to purchase the item with no further check which is a relief as I had to use the bathroom in the dark the last 3 weeks.

So I don't know what happened before seems I maligned Amazon and its processess. The CS people were very polite and long suffering when I had to deal with them previously.

This is 2FA
It means double authentication and was introduced (far too late) to try and prevent fraud.
It is a pain in the neck and not terrible effective.