Posting here for traffic and wisdom.
We own a static caravan on a site owned by a National company. Begins with p.
Each November we get sent a form asking which services we want over the winter. In 2020 we chose carpet cleaning, upholstery cleaning and the drain down we always get plus a jet wash for the exterior. Never had the carpets etc done before. We were asked to pay for all this in November in full which we did and assured the cleaning would be done in feb ready for the site opening in March.
Site didn't open until April due to covid but anyway we rock up in April and low and behold the fitted furniture is looking gleaming and oddly they have cleaned the rest of the van including the oven?? But not the carpets. And no jet wash.
The office apologise and state they are behind due to covid and carpets will be done before our first stay. I'm sympathetic so I say ok no worries.
We come back in the Easter hols. Still no carpet cleaning has happened. Not jet wash. I go and complain a lot and an hour later the jet wash man turns up washes half the van and leaves.
The next weekI get very grumpy in the office and the site manager turns up and puts us in a room and tells us the carpet cleaning machine? Person? Has not yet arrived on site and he doesn't know what will happen....they now have no jet wash man anyway.
I tell him I'm having a refund now. He says ok I can refund your company account so it will be £150 in credit. I'm not happy but whatever.
In the mean time my neighbour hires a jet wash company who arrives a day later. We also hire them. So do about another 5 vans.
About 75 emails later including to head office we have no fecking refund still. In the last one they took my card number to refund directly....and still nothing.
Please can someone advise what I do now? Thank you