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Original poster

universal credit

23 replies

lizziejayne66 · 22/03/2021 16:23

hi ive been on uc 9 months now as i lost my job due to covid its really hard to survive on it i have to speak to my work coach on the phone every 2 weeks and put job searches in my journal every day about my job searches
i got a message today from a woman from a job centre miles away from where i live saying shes made an appointment to call me this friday regarding my existing claim
thats all she said
seems odd to me
tomorrow i have my 2 weekly call from my work coach re job hunting
i dont undertsand why some one from another dwp centre would leave me a message to chat about my claim
has anyone else had a mssage like that and any idea what its about as ive no idea

i did message my work coach to ask what its about, but she s not replied to me. she normally does

should i be worried
i am looking for work not my fault no one will employ me

OP posts:
Amorousfrog · 22/03/2021 17:11

Ask your work coach tomorrow. It is odd, but maybe new person is a specialist of some kind

Original poster
lizziejayne66 · 22/03/2021 18:09

my work coach rep;ied in my journal she says she has no idea as not her dept

its very odd

OP posts:
CatFaceCats · 22/03/2021 18:35

Do you claim housing benefit or anything else they would require proof for?
When I started claiming and then added housing to my claim, they more or less just took my word it and paid (I offered to send scans of lease etc!)
And then just a month ago I had a note like that and the call was in regards to me having to upload the documents for them.

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Original poster
lizziejayne66 · 22/03/2021 19:14

ive been claiming 9 months yes i claim hb they took my word for it just tool landlords details thats all

just said extra information re my claim surely after 9 months they would ahve rang before for more info?

OP posts:
Amorousfrog · 22/03/2021 19:20

Uc hot in touch with my landlords to doublecheck my rent

Amorousfrog · 22/03/2021 19:20

*got

SingToTheSky · 22/03/2021 19:21

Could it be a supervisory thing for your coach? Like sometimes tutors have to have their marking checked by another person to make sure they aren’t being too lenient etc?

Sympathies re the job hunting - hard enough in normal times but it must be so awful right now

Teenangels · 22/03/2021 19:26

The they just confirming everything, there was such a huge amount of new claims that they have caught up.

ArnoldBee · 22/03/2021 22:53

With covid they just accepted what people said to get the claims processed. Now they are going through the claims to verify the information so it's probably just that.

Original poster
lizziejayne66 · 23/03/2021 10:07

ive no idea

OP posts:
Original poster
lizziejayne66 · 23/03/2021 11:19

@Amorousfrog

Uc hot in touch with my landlords to doublecheck my rent
did they ring your landlord for proof
OP posts:
Amorousfrog · 23/03/2021 11:26

No idea, but my landlord said I was paying more than I was. As its not paid directly, I don’t see why they said that 🤔

Original poster
lizziejayne66 · 23/03/2021 11:40

did you have to take pics of tenancy agreement and send to dwp

OP posts:
CatFaceCats · 23/03/2021 11:55

I just took pic and uploaded them via a link they put in my journal after we spoke.
If you’re doing everything right, keeping things updated and job hunting, then there isn’t anything to worry about.

PicaK · 23/03/2021 12:03

I had the same thing. Literally just doing a are you who you say you are check. Took less than 5 mins.
I was also shitting myself so I know where you're coming from

Original poster
lizziejayne66 · 23/03/2021 12:21

@PicaK

I had the same thing. Literally just doing a are you who you say you are check. Took less than 5 mins. I was also shitting myself so I know where you're coming from
yes im so nervous ive done nothing wrong
OP posts:
Original poster
lizziejayne66 · 23/03/2021 12:22

@PicaK

I had the same thing. Literally just doing a are you who you say you are check. Took less than 5 mins. I was also shitting myself so I know where you're coming from
do i take a pic of tennancy agreement and post on jounal? if thats the reason they calling
OP posts:
Original poster
lizziejayne66 · 23/03/2021 13:42

@ArnoldBee

With covid they just accepted what people said to get the claims processed. Now they are going through the claims to verify the information so it's probably just that.
ive spoken to my work coach who says a speicalist team will call me thos friday they want me to upload documents to my journal work coach didnt know what documents

any body know

thanks

OP posts:
chasegirl · 23/03/2021 13:59

Its to verify your claim details in full as processes were eased during covid so full evidence wasn't required at the time you originally claimed, this was to speed up getting claims into pay. You might be asked to upload your ID and tenancy agreement again. It's been done across the country for all claims made during covid.

Fuckitaaaallllll · 23/03/2021 16:18

I've just had to submit proof of earnings from the period before we even claimed UC, early to mid 2020. I'm pretty baffled also.

My comment isn't at all useful but you're not alone in your confusion Smile

Rememberallball · 23/03/2021 16:41

Lots of claims were taken on good faith without documentary evidence due to the pandemic closing job centres. Lots of people are now getting phone appointments through to complete the verification of their accounts.

Original poster
lizziejayne66 · 24/03/2021 20:07

im still not sure what ids they want

OP posts:
wingsnthat · 26/03/2021 16:18

@Fuckitaaaallllll

I've just had to submit proof of earnings from the period before we even claimed UC, early to mid 2020. I'm pretty baffled also.

My comment isn't at all useful but you're not alone in your confusion Smile

I assumed the government could access this information themselves? I mean, it’s literally shown in full under your tax account
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