Hello, I need advice on how to make a complaint against one of the GP’s at my surgery.
I suffer with a chronic health condition have a took various antibiotics for 12 weeks in a row. Sometimes I feel slightly better but they often don’t seem to work.
Today I requested a call from the GP as after 3 days on my current antibiotics I still felt really unwell.
Well I was shouted at asked why I was calling the surgery as they had done all they can for me but the biggest shock came after the GP said ‘what the fuck do you want me to do?’ After that I immediately ended the call as to not get into an argument.
Who would you make a complaint to?
As it happens my family was all sat in the living room and had heard her shouting and then swearing at me.
For abit of background I get passed between GP, A&E and then the consultant which is hard to manage as no one wants to take responsibility and help me. A&E and the consultant say it’s the GP’s duty to navigate/escalate the need for better treatment.