I have namechanged, but been a regular long enough to know that this is sadly common occurance with Asda, hence I dont do home delivery with them. I thought a click and collect would be safe.
I had an order scheduled to collect next week, but then realised I needed the items sooner, so rearranged it for same day collection. I received an amended order email, the money left my account. I then went to collect said order, and they have no record of it being amended - despite me showing them the email. This was the first time I had actually been in a supermarket since March last year as I hadnt realised this particular Asda doesnt have a drive through click and collect, so I was already stressed. Following a rather stressful 40 mins, I left the shop in tears, minus my shopping, and being told that my refund will only be processed following the original order being cancelled next week. So I am not to expect my refund probably until the beginning of week commencing the 15th.
I stressed to them that I am a lone parent, with 2 daughters, 1 disabled and I am disabled myself. Absolutely nothing. I have tweeted them but I dont have much of a following. Could I embarrasingly ask if people would mind retweeting me please? I dont really understand twitter to be honest, so any help on that aspect as well would be great.
Meanwhile I am scouring my cupboards to see what how I can feed us for the next week as I dont have the funds to replace the shopping.