Mortgage advice Please .

[Tootyfilou]

Hi,
Posting here for traffic. Please could anyone give advice.
My daughter and her partner have been rejected for two mortgages because of an energy bill.
Whilst students My daughter, her BF and another friend were flat sharing. They changed energy companies but had a £300 outstanding bill with the original company. The energy company agreed they could pay this off £50 per month, which they did. The account was in my DD name.
They have been rejected for two mortgages as it is showing as missed payments on my daughters credit history.
Credit score fine otherwise.
They are both junior Dr’s and used a broker called mortgages for doctors.
Any advice would be great. Thank you.

Bump please !

I would suggest contacting the energy company and ask them to update the missed payments showing on the credit record to 'paid'. Do this in writing and keep records.

Do they have proof of payment or the agreement that was made / proof the debt has been cleared? If so, include this also

Yes proof of payment. They have contacted the energy company ( Eon).