I think it is really no good providing good care if you put so many obstacles in the way of accessing it that people are excluded or give up trying.
Absolutely! Sometimes it feels like deliberately off-putting bureaucracy and I'm sure on some occasions it is. 'I'm sorry, we can't see anyone on Thursdays, you need a pink chitty for Thursdays.'
A couple of threads back we were talking about the demise of smaller community hospitals, it's the same with GP's surgeries, isn't it?
Locally the little practices with one or two family doctors have mostly gone. Now it's just the mega-surgeries with tens of thousands of registered patients from miles around.
But the systems can't cope -- you can't phone, the online booking is like something from 1997, and there need to be three times as many receptionists as there actually are. Not to mention the doctors are a rotating cast of thousands so you never see the same one twice.
It's probably not entirely their fault. Like everyone else in the health sector they've likely had their budgets squeezed and squeezed and squeezed incrementally since Thatcher was in power.