Worst one dd1: about 18month old, picked her up from nursery on mon eve. She was second to last being picked up, staff already stood with their coats on waiting to leave, it was 5.35 they didn't officially close until 6pm. They said all was fine etc etc. Got home at five to 6, took her coat off to find a large welt like mark on her arm. Looked like she had been slapped with a ruler or alike. Looked in her communication book, nothing. Tried to phone, no answer.
She could move, didn't apear to be in pain etc. Next morn it was a bruise. So i called them (dd not due in that day)
Me; mini Cynthia came home with a large red mark on her arm last night, there's nothing in her book etc. Do you know what happened?
Them; erm no... Ill go ask the other staff. Ill call you back.
They called back an hour later, and left a voice mail; hi, yes errrm...we think it happened When mini Cynthia had a nap. She pushed her arm through the bar in the cot. No one realised until she woke up, unfortunately her arm was wedged between the bars, we had to dismantle the cot to get her out. We hope shes ok and ive spoken to the staff about communication/accident reports etc
Next day drop dd off, still not 100% happy but wasn't much i could do at short notice and i had a hospital apt that i had waited months for....2hrs later i get a phone call.
Them: cynthia we need you to come in and see us asap about minicynthia.
Me; is she ok?
Them ;yes yes shes fine but we need you to come in now.
Me: why, whats happened? If she is fine what is so urgent, I'm laid in a hospital bed having tests...
Them; cant say over the phone, please get here asap.
So i rush from the hospital mid app, get to the nursery to find area manager waiting for me with a lady from ss.... Apparently they were very concerned about the bruise on dds arm.... Turns out no-one had filled any paperwork out, recorded any of the incident, the manager who i had spoken to the day before was off sick. Also in the 2hrs she had been in their care ahe had bumped her head, an developed a massive egg on her head and the keyworker hadn't recorded it.
Ss was not impressed when i played the voicemail they had left me, then when i demanded they played the cctv from The morning as i knew dd sis not have an egg on her head when i dropped her off - 20 mins after dropping her off dd is seen toddling across the room and falling head first into a changing unit. Area manager didnt know what to say, and i dont think any of them were impressed with the ofsted visit they received a week later. But i had removed dd from their care by this point. So glad i didn't delete that voicemail.