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Can't check out shopping at Ocado

4 replies

soundofsilence1 · 31/01/2021 08:50

Is anyone else having problems checking out shopping at Ocado? I have been trying for the last 2 days and keep getting the following message on the payment page. I have tried different payment methods so it isn't that. Their webchat takes 2 hours to answer.

'it looks like something got scrambled along the way. Perhaps you typed it in wrong, or we didn't understand it.
Go back and try again or call our Customer Service team on 0345 656 1234'

OP posts:
EloiseTheFirst · 31/01/2021 08:53

Are you on the app or website? I've just made changes to my order due tomorrow on the app and it was fine.

Maybe try ringing that number and see what they say?

LubaLuca · 31/01/2021 08:54

I'd ring the number.

SadderThanEeyore · 31/01/2021 08:55

Have you lost your slot ?

soundofsilence1 · 31/01/2021 08:57

The slot is still showing, I booked it weeks ago with a holding shop. The app does not work for me yet, still turned off. I have tried calling but gave up after being on hold for 30 minutes.

OP posts:
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