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Amazon account - help please to use gift card

12 replies

Cannothtinkofaname · 13/01/2021 11:42

I had a gift card for £40 which I put on to my Amazon account, which now shows £40 in credit.
I want to buy something using it but it asks for gift card number, which I threw away as thought I didn't need it as balance was on account.
Does anyone know how I can use my credit balance to buy something without having to give a gift card number?
Thank you.

OP posts:
dementedpixie · 13/01/2021 11:52

Is it showing in your balance?
When you to to pay does it not default to using the credit balance as first payment option?

Cannothtinkofaname · 13/01/2021 12:01

Yes, if I go into my account balance, it is there.
When I go to pay, the first option is my credit card, then I can go into gift card, it wants me to apply a code. I no longer have the card as I thought once the balance was on, I wouldn't need it again.

OP posts:
dementedpixie · 13/01/2021 12:03

When it offers payment click on where the credit card shows and it should give the option of using the gift card balance instead

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dementedpixie · 13/01/2021 12:04

If you click on gift card it thinks you have another one to use

BikeRunSki · 13/01/2021 12:06

Is this purchase you are trying to make more than the credit you have already logged?

Cannothtinkofaname · 13/01/2021 12:21

This is what shows when I try to buy:
Add a credit or debit cardAmazon accepts all major credit cards.

Your available balance
Use your £40.00 gift card balance
Use £15.99 of your £40.00 gift card balance
Add a gift card, promotion code or voucher

Enter Code
Apply
Use this payment method

OP posts:
ChessieFL · 13/01/2021 12:24

You only need to add code if you’re trying to use a new voucher. There should be a little button next to the ‘use £40 gift card balance’ option - just tick that

SoupDragon · 13/01/2021 12:25

You don't need to enter the code' just pick "use available balance". Although I think it does this automatically.

dementedpixie · 13/01/2021 12:31

Surely you choose the option that uses part of your gift card balance

slashlover · 13/01/2021 12:34

Use £15.99 of your £40.00 gift card balance

So if your item is £15.99 then click that.

Cannothtinkofaname · 13/01/2021 12:36

I've done it! I obviously wasn't doing it correctly but got there in the end with your help.
Thank you all Smile

OP posts:
fruitpastille · 13/01/2021 12:38

It usually just does it automatically. Can you try just buying it and see if it works?

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