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Help! Tesco payment card issue

5 replies

glassbottle55 · 08/01/2021 21:49

I have a Tesco delivery slot booked for tomorrow. I booked it a couple of weeks ago before I changed my debit card. I tried to change the card but can't see any option to do this in the app or online (I had already checked out with the old card). Does anyone know how to change the card and if I don't will I still get my delivery?!

OP posts:
SheilaTheThief · 08/01/2021 21:52

Don’t know how to change but last week my card issuer sent another card due to a concern about fraud only I didn’t open the letter before my Tesco slot was due and my current card (at that time) was declined so they called me and I made payment over the phone with another card

yankeedoodledandee · 08/01/2021 21:53

Go to change the order and when you checkout add the new card.

WildOrchids67 · 08/01/2021 21:53

Go into the order as if you're making changes, you need to then go through checkout again and put in the new details at the payment stage.

Ajahd · 08/01/2021 22:12

I used to work for their call centre :) Go to the add coupon page when making a change. When checking out from there it takes you to payment. Or just leave it and someone from the store will phone you when the payment bounces on the day of delivery.

glassbottle55 · 08/01/2021 23:15

Thanks so much all, I've done It! Now to find a delivery slot after tomorrow, all booked from what I can see! Confused

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