Look Fantastic Christmas Eve box

[ohsuzannah]

I've ordered this for my dd ( impulse buy)
I really hope it's as good as it looks. Has anyone else bought one?

Has it arrived?
I saw a post the other day about this site being a scam and, when loads of negative reviews are posted on trustpilot, there are a sudden flood of (fake) positive posts at the same time to dilute the negative ones.

uk.trustpilot.com/review/www.lookfantastic.com?page=2&stars=1&stars=5

I’ve often been tempted to buy off this site but am really reticent. I would be interested to see how you find the items/quality.

I'm sure I've bought from them in the past and they were fine.

I'm still chasing Lookfantastic for a smashed Natasha Denona palette. I've been trying to get a replacement since the beginning of November.

Look Fantastic aren’t a scam... I buy things from there all the time, they’ve all been legit, and they are an authorised partner of a lot of brands like Redken and Clinique.

I’ve never heard of the box, though.

The trustpilot reviews are part of a PR thing. It’s stupid and I have no idea why they still do it, or why they make it so obvious, but it’s not unusual. Trustpilot is an odd site... it has limited use for finding sites that are a complete scam, but having used it professionally, they allow far too much manipulation if you pay them... so reviews for “legit” businesses are always bizarre.

Yep - just checked and I've ordered Emma Hardie stuff from them in the past. I agree the reviews look dodgy though.

I don’t think it’s a scam but I do think their customer service is awful at the moment. Have been waiting since the end of November for an order and being passed from pillar to post trying to chase up. Lots of emails saying it’s been dispatched when it clearly hasn’t. I definitely won’t buy from there again

I buy from them regularly with no problem at all - they’re subscription box is one of the better ones.

I order stuff from them all the time!

I have ordered from them in the past without any problems. However the sign of a good company is how it deals with any problems.My palette arrived smashed. That could happen with any company. However I expect that Space NK or Cult Beauty would have apologised and sent me a replacement. Lookfantastic told me ( after seeing my photos) that their products came from a warehouse rather than a shop so could be "dirty, dusty or have minor damage to the outer packaging". Apparently that was the case with mine. After chasing I was offered a £3 refund. Obviously I didn't accept that. I was then told that I could have a replacement but it would have to come from their stockists and "would take at least 30+ days". I'm still waiting. The palette is still in stock on their website, but for some reason they won't send it directly to me. Their Instagram pages are full of complaints so I know I'm not the only one.

Look fantastic are fine generally but there have been issues with the advent calendars not arriving or not arriving on time with missing or broken items and not great customer service

No, as I don't do Christmas Eve boxes. Commercialisation and upscaling.

I had a problem with a gift voucher that wouldn't work. It took months to sort out. I turned it into an actual hobby to get a result from them.i wasn't going to give up! I would never buy from them again.

It was brilliant! Lots of expensive full sized products, and definitely worth more than I paid for it. My dd loved it!
Will try and post a photo shortly