Posting for traffic, to see if anyone has any advice.
A relative died (we weren't close) and DH is dealing with her estate.
On her bank statements are amounts taken monthly to VM. We dont know if its a phone, broadband of what. We will find out this information tomorrow.
Relative lived in a care home and didnt have a mobile phone that we know of, and this contract was set up 9 years ago by social services for (we think) for emergency calls. We don't know really. There was no phone with her belongings, and she was blind, so I doubt she had a phone let alone a new handset with a new contract.
Basically what we think happened is she had this set up for her as an emergency but she never cancelled it and it just kept paying out. She had MH problems so this is likely.
- is there any possibility of reclaiming this money that VM have pocketed without providing a service?
- Is her estate liable for further payments as she did not cancel the contract?
We feel quite annoyed if they demand (her estate) pays for 3 months termination of contract (or whatever time period it is) when they have apparently provided no service for years. What are the legal sides of this?