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eBay return?

4 replies

Grandadwasthatyou · 11/12/2020 22:51

I don't use eBay often, usually Amazon, so am not really sure what to do in this instance.
I wanted to return a faulty item but realised I had clicked on the wrong purchase stating I wanted to return it.
I need to cancel this return transaction otherwise the seller will be charged my return postage ( even though I am not actually going to return it).
I have looked on eBay returns but cannot find the right page on my transaction to cancel this.
Help needed please!

OP posts:
Thelnebriati · 11/12/2020 22:59

I think you can cancel the return if you close the request.

So at the top of your purchase list there should be a link to your open requests, look for it there and click 'close the request'.
If you do it quickly the seller wont be charged for the label.

Grandadwasthatyou · 11/12/2020 23:21

So this is what I get when I click on my purchase list. Cannot see a link anywhere.

eBay return?
OP posts:
SlopesOff · 11/12/2020 23:53

There is an EBay Community with all kinds of help for sellers, buyers, new to Ebay people etc. If you scroll to the bottom of your Ebay page click on Community and pick one. They are very helpful.

You might also get more help if you find the Ebay topic on here and ask.

Interested in this thread?

Then you might like threads about this subject:

Grandadwasthatyou · 12/12/2020 02:24

Ah right. Didn't realise. Will pop over there.
Thanks all.

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