I need perspective.
Sold an item, the buyer doesn't live near me but lives near my family member who does my childcare so I got her to deliver it.
Should I refund postage? The buyer is incredibly rude (emailed me within half an hour of receiving the item to say I should refund her postage or else send her some more items at no extra charge since I have saved postage
and has been emailing twice a day since) and I am so riled I can't be objective.