@vanillandhoney I totally appreciate that they are busy and have all the problems that you’ve mentioned, but three weeks for a first class letter? We shouldn’t have to make things “special delivery” all the time, it wasn’t urgent when it was sent to the bank but three weeks later it is.
Also another example of the system having problems is this:
My mother and two parcels at the same time, to the same person. She bought next day delivery at HUGE expense, I purchased 2nd class (standard). Both arrived at the same time. Great for my 2nd class, but appalling system that allows you to pay 5x as much for the same service in the same place. It’s like a free for all and makes a mockery of the pricing system really.
Just my opinion but if you have differing levels of service, the system should manage these. It’s also not acceptable to not receive your post. If we don’t have post, we know as the postman skips our house, but when they just don’t bother turning up is this because there is only one letter for the street? So like Hermes it’s deemed a pain in the arse? Or if it is being dropped to a three day delivery only - this needs to be communicated properly to senders and receivers.
Unfortunately we are talking about it now, but it isn’t just now it’s been happening, and for some of us it was happening pre-pandemic too.
I don’t have any solutions 😂 but it’s annoying all the same and then to be charged more for it - a bit like train companies 🙄🤣