Anyone else struggling with Matalan "Customer Service"

[Chocolateteabag]

My order arrived with the bag unsealed and half the things missing.

I've emailed, facebook pm'd, tried calling (ha! No chance) tweeted them
All I get is auto replies - it's been 2 weeks now!! I see lots of other people on their Facebook saying similar so I assume they are just swamped but still! I'm out of pocket, some sort of real reply would be a start

Anyone else in this position?

Any advice??

Yes it seems like they just aren’t responding to people! I tried to contact them via Facebook messenger and then email when they didn’t respond but no reply 2 weeks later. They sent me the wrong colour item and was just hoping they’d send me the right one.

I'm in two minds - bombard with messages (but then just add to their load) or just wait(but then for how long?)

Oh man, I’m in the same situation. I ordered 4 mugs, one just didn’t arrive and another one was smashed because it hadn’t even been packaged in a box. They won’t respond to me.