Oh that’s not the half of it, I’ve been shopping with them for at least 20 years & have had loads of issues.
The sleeves on all my towelling dressing gowns shrank to bracelet length sleeves ☹️ The white waffle one is ok so far but I spilt foundation on it.
They refused to give me washing advice on a 13.5 tog duvet I bought off them years ago saying they’d never made such an item & nobody used more than 10.5 as it would be too warm to sleep under.
The mirrored placemats I bought scratched terribly with routine daily use. It’s not unreasonable to put a plate on a place mat is it?.
The stitching came undone on my slippers.
The onesie dh bought me was tissue paper thin, that got sent back.
My bath mat wasn’t rectangular it was skewing on one long side. Sent that back too.
I only buy the pj now and only cotton ones in the sale because no way was my last top worth £35.
I think they have a very inflated view of themselves, when they started the UK was still using Coloroll type patterns and matching the wall paper to the border to the curtains to the bedding. Crowson was very popular too and the idea of having all white perfectly ironed high thread count bedding was actually quite new outside of young yuppies living in Chelsea. I remember my mum reading through the catalogue for the first time and saying the idea was that everything should be white as being quite a novel idea.
Mind you I gave up on M&S years ago too as being overpriced tat that would be more hassle than it was worth too.
I’ve seen people on here with bad experiences with Jl on here too but I’ve had a lot of good buys with them.