Ocado slots gone as we enter into lockdown 2.0

[itsafig]

Well, it's started. All future Ocado slots gone apart from my booked delivery next week. I used to be able to book deliveries two weeks in advance.

I would understand if they had written to me to explain this; we're entering into another lockdown and I don't blame them to want to be cautious. But no email, and when I contacted them by email, I got an automated response saying do not contact them about deliveries.

Very first world problem, but pfft. Has anyone else had this or know what's going on?

I've had the same. No deliveries available for me. I've been using Ocado for years and have a smart pass. Have recently only been able to book one delivery a week which is frustrating as I place orders for me and my DD in her university town.

Same here too. I’ve been booking two weeks in advance for a while now. Had a delivery today and now there are no further slots available. Back to click and collect at Asda who were far more reliable during lockdown in the spring.

Just noticed there's already a thread on this.

@Yourownpersonaljesus is there, sorry! Could you link please, I couldn't see one when I searched!

No need to apologise! I didn't see it until after I replied to your thread. Here you go: www.mumsnet.com/Talk/_chat/4068616-ocado-slots

It will also be location dependent.

I already have deliveries booked for the next 3 weekends. I was going to sort one for the weekend after that too later - there are still slots available all day for then.

If I did need another delivery I couldn't get one until 18th November though. There are none left for next week.

If desperate I tried Amazon (Morrisons) the other day. I registered last week and got approved a couple of days later. Tried it yesterday for the first time - booked a small delivery first thing and it was delivered by noon!

The produce and stock levels are poor since they moved to M&S as well.

I can book up to 3 December - in SW London and total ocado land. Still slots for Saturday available and intermittent slots available every week until early december.

I think it's very dependent on the warehouse/distribution side. They have increased the cut off time as well but I can understand that.

I would understand if they had written to me to explain this

What is there to explain though? Surely it's not a surprise.

Delivery slots for every supermarket have disappeared - I tried to get a slot everywhere for DS2 at Uni as he had no food and was isolating and there was nothing for 2 weeks.

@SoupDragon definitely not surprising, but Ocado have been good at communicating to me what I'm entitled to (e.g. weekly deliveries two weeks in advance, not allowed to use app yet, etc.) so I expected them to communicate this change too.

It's not a change though is it? It's just no available slots. When I was looking for DS I could get a next day slot for me but nothing for him.

I'm in Cambridge and there are no slots. Luckily Tesco have got loads