JL order missing item

[LilyAly]

Hi everyone! I was wondering if anyone could help me.
I have ordered from JL an iwatch series 6 to be collected from a local Waitrose. When i opened the box at home...the iwatch case was there but no watch ,only the charger cable and the strap. The case has black marks on it and you can see it s been tampered with as it has another plastic case on top of that.I have rang the Customer service and they said to send an email and pictures. I got an email that my case is transfered to the delivery team and i need to wait 2-3 days to be contacted by them. This was a present for myOH for his incoming birthday so i m left with nothing... what should i do?

This happened to my husband last year, although the value was much less than your item. He ordered perfume for my Christmas present and the parcel arrived and was empty, not even the perfume packaging. And the box would have been too small for the perfume box to fit in anyway! He was told he'd be contacted by another team but if I remember correctly he was quite persistent and I think he looked at ? Trustpilot and someone had put a telephone number on there to try and he obviously spoke to the right person and got an immediate refund. Oh, he wrote a complaint letter too and got a £20 voucher

Thank you Twigletgirl27! That s really helpful.I have ordered from JL in the past but never had issues like this one😟

Call JL customer service.

Sorry posted too soon, tell them it's not acceptable and you don't want to wait 2-3 days. They should refund you and then take it up with the delivery team themselves.

Id take photos and return the parcel.

Just wanted to say thank you to all of who replied. I have followed your advice and contacted JL again. They agreed to give me a replacement. Thanks again!

@LilyAly that is great news!