Hi was wondering if anyone could help... I had a new drive laid yesterday which isn't the colour of resin I chose. They provided me with a sample and I agreed that was what I wanted however it's completely different.
They agree it's not what I chose and that the sample is different but because it has the same name as the sample they gave me they think there isnt a problem.
They offered to take £500 off the price or re do it.... I asked for it to be redone and they then got nasty and said I was the most awkward customer ever and I'll be hearing from their solicitor.
I haven't paid anything yet... any advice welcome.