Mom discussing my flu jab with GP surgery receptionist

[chasegirl]

My Mom asked my GP surgery receptionist if I was down for a flu jab with them, receptionist told her I wasn't.

I feel a bit angry about this, I didnt think they could disclose any information without my permission. What else would they tell her?

My Mom shouldn't have asked either and do feel cross with her interfering again.

Am I right to feel angry? Is it worth making a complaint or reminding them of my privacy rights?

I am 49 and can manage my own flu jab arrangements.

They shouldn’t be giving any information out. They should have said it really can’t discuss that with you’.

It is worth writing a letter/email to the practice manager, they clearly need to do further training.

Thanks, wasn't sure if I was over reacting as it seems so trivial

Very pointless thing to moan about I mean you took her to the doctors with you so if still need her there she has a right to ask

@BonnieMcflurry

Very pointless thing to moan about I mean you took her to the doctors with you so if still need her there she has a right to ask

The OP doesn't say they were both there.

@BonnieMcflurry

Very pointless thing to moan about I mean you took her to the doctors with you so if still need her there she has a right to ask

Where does she say she took her mum with her? And it’s relevant why?

@BonnieMcflurry

Very pointless thing to moan about I mean you took her to the doctors with you so if still need her there she has a right to ask

And no, she does not have a 'right' to any information had she been accompanying the OP. If the OP was stood right next to her and said nothing at the question, the receptionist could easily take it as implied permission, but unless this was the case, it is not a complicated situation.

@BonnieMcflurry where does OP say her mother was with her?
And even if she was, the receptionist still should have asked if it was ok to disclose.

She was there by herself getting her own flu jab. The receptionist does know she's my Mom but that's no excuse

It a flu jab she
Didn't tell her she pregnant or dying
It such a minor thing to moan about with everything else going on in world

The receptionist was breaking confidentiality and that's a disciplinary offence, possibly even sackable.

I think I will give them a call just to remind them. I don't want them telling her anything even more personal.

Yes there are bigger things going on in the world but it doesn't mean the small things don't matter anymore

@BonnieMcflurry

It a flu jab she Didn't tell her she pregnant or dying It such a minor thing to moan about with everything else going on in world

So where is the line drawn? Does the receptionist get to decide? Vaccinations = ok. Thrush = fine, not life threatening. Pregnancy results = yay! Why not?!

@BonnieMcflurry

It a flu jab she Didn't tell her she pregnant or dying It such a minor thing to moan about with everything else going on in world

Doesn’t matter how trivial the receptionist is not allowed to discuss.

I would be annoyed at this. Not bothered about my mum knowing, but it's not the receptionist's info to share.

@BonnieMcflurry

Very pointless thing to moan about I mean you took her to the doctors with you so if still need her there she has a right to ask

The OP was not at the Dr's, her mother was I sincerely hope you don't have a job where you should respect confidentiality

It doesn't matter how "trivial" the information shared is, it's breaking confidentiality and it's absolutely not okay. Definitely complain

@BonnieMcflurry

It a flu jab she Didn't tell her she pregnant or dying It such a minor thing to moan about with everything else going on in world

We all know there are other things going on in the world. That doesn’t mean we should let things like this this slide.

The receptionist was wrong because, no matter how minor, it’s still disclosing medical information.

How do you know this conversation happened if you weren't there ?

Why did your mum ask ? To be helpful and book you one or just nosey ?

Don't think the receptionist deserves sacking as some one up thread suggested I'd ring her and speak directly to her

The receptionist was wrong because, no matter how minor, it’s still disclosing medical information

Agree. I am a GP. Please let the practice manager know, OP. It is such a basic mistake. This time, the breach of your confidentiality was about something trivial, but the next time the receptionist does it, it could be very serious. At my practice, we would 100% want to know this had happened, so that we could remind all reception staff of the importance of confidentiality.

You don't have to make a formal complaint, if you don't want to - you can just inform the Practice Manager.

My Mom told me about it. She probably asked to be nosy under the guise of helping, not sure what help it would be tho .

She wouldn't know when I would be free, I work full time.

oddly enough i don't find the information having breached confidentiality.
not being on the list doesn't mean you've had it or not. just that your not on a list.

Thank you miss Lucy, I will just ring to remind them.

That receptionist would lose her job if you reported her to the practice manager. And she deserves to. She should never, ever discuss a patients medical status with anybody else.