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Does this email sound odd?

8 replies

SapphireSeptember · 03/09/2020 14:14

I emailed Superdrug with a question about one of my orders, they replied asking for my billing address and date of birth. Dunno why they need my date of birth and if they have my order number then why do they need my billing address? I can see that under my order, surely they can too? My gut reaction is it's dodgy, but the email address is the right one for Superdrug. Hmm

OP posts:
Bluntness100 · 03/09/2020 14:15

Gosh second thread about date of births in two days.

Findahouse21 · 03/09/2020 14:15

Probably to confirm your ID

Thisismytimetoshine · 03/09/2020 14:16

If you haven't given your dob as part of the original order it can't be of any use in tracking? Confused Particularly if you've given them the order number.
Very odd.

JaJaDingDong · 03/09/2020 14:30

Call them and ask, and then come back and tell us Smile

SapphireSeptember · 03/09/2020 17:08

They've just asked for my date of birth in the live chat too! Fair enough. I think maybe it's because I used to wrong address for my Superdrug account (which I didn't realise until after I started this damn thread.) Although how would I know the order number unless it was me? (It was something about Beautycard points, nothing major.)

OP posts:
Thisismytimetoshine · 03/09/2020 17:09

How can you use the wrong address? Hmm.

JaJaDingDong · 03/09/2020 19:00

Thinking about it, they may just be checking your over 18.

SapphireSeptember · 03/09/2020 19:37

@Thisismytimetoshine
Auto fill. I have two email addresses that are almost identical and auto fill used the wrong one.

The over 18 thing may be a possibility.

OP posts:
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