I got married recently. It was all planned within the guidelines and with minimal people/risk - but I know some people will say we shouldn't have anyway, and I'm going to keep this short by not explaining our reasons.
To cut a long story short, the venue gave us a few dates to choose from, and specified which ones the venue would be closed for, so we'd have exclusive use. We chose one of those. We met with the venue twice after that to plan where we'd get married etc - we wanted to get married outside in the garden area. They also have a tented area but we are not keen on it.
Two hours before we got married, people started turning up at the venue to eat. Eventually it became clear that there had been a mix up, the venue was now open on those days to take part in Eat Out to Help Out, and we didn't have exclusive use. Our coordinator at the venue apologised and said she felt awful, but hadn't wanted to mention it in the morning and upset me. She said we'd "look at the invoice" later.
The general manager bought us some free drinks and we planned that any other guests that arrived would be seated inside so we could have the garden. Not what we'd planned, but fine. I went back to get ready... 45 minutes before the ceremony, it began to rain heavily and the coordinator said we'd have to get married in the tented area instead, as other guests were inside.
In the end, the registrars refused to do the service in the tents, so we got married inside the hall and moved to the tents for photos afterwards. It was unbelievably stressful, and to be honest, even walking in, I wasn't sure the wedding would actually happen. The rest of the evening went okay... but there was still a catalog of small errors. We'd paid for a wedding cake when we thought we'd have guests, so we agreed that we'd cut it for photos and then most of it would be taken inside so we could give it to the people we would have had come, but it got lost. They seem to have got confused about the drinks we'd paid for as part of the package and we ended up with a £300 bar bill on check-out, including the free drinks from the morning...
We've just heard from the coordinator. She said she felt bad again, and that they'd decided to write off the bar bill, and then asked for our help with the registry office. Husband thinks this isn't enough, and we should get some money off what we paid, as it was stressful and we didn't get what we'd agreed. I sort of agree that the bar bill doesn't really matter, there wasn't supposed to be one, and who knows who had those drinks. But I do like the venue, and I don't want to make the woman feel any worse... And they're using photos of our wedding to promote feeling like a Queen on your wedding day, which is anything but how I felt!
Would you just put it to bed now, or reply and ask for them to consider looking at the invoice, like they said they would?