I'd like your views on this.
I have a hidden disability (a brain injury) and was horribly humiliated by a woman who thought I was looking at her in a checkout queue yesterday.
She started talking in a very loud voice saying "look at her - she knows she cant say anything to me because of this" (indicating her lanyard)
I wasn't even aware of her existence until she raised her voice and it took me a few moments to understand her abuse was aimed at me.
She told everyone within earshot they should buy a lanyard off the internet so no one would question them.
How can people genuinely in need of help and assistance distance or distinguish themselves from people abusing the lanyard?