Really not sure what to do, but can’t seem to take my mind of it. I had booked for professional carpet cleaning 2 weeks back on a weekday. While talking to them I mentioned we had cancelled few appointments etc to fit in that day. On the mentioned day they never turned up and when I called them an hour later they said because of some problem with the van they couldn’t reach. I told them how upset I was as I had to move lot of appointments around for this. I was more upset that they didn’t inform me until I called them. So the lady who spoke with me apologised profusely and offered a 20 pound discount and booked for another day and I said ok
On the mentioned day they came with gadgets and finished everything with half an hour. It felt so rushed and none of the stains in the carpet went off, but I was ok with cleaning as my DD was constantly playing. When it was time to give the review I said I am not completely satisfied. I waited until next week for the refund to appear in my bad account but nothing, so I called them and they said it’s mentioned in the system but it should be dealt by accounts department and will be done in due course.
I called 2 days after this and got the same explanation. My husband is telling me to leave it as it’s not worth calling again and again.m but I am not convinced after all it’s not something I asked, they offered it and they should refund. Please advise if I should take it further or just leave it as it is?