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Original poster

Just Eat

7 replies

Kitkat05 · 05/08/2020 14:37

Ordered food on Monday (£53.00) and never turned up. I have CCTV to prove it. Called just eat many times and they keep telling me wait. Someone will / call email. But no. Had to call the bank and that is the last time I order food!

How can the drive just take the food! It's ridicolous. How shelfish!!

Anyone else experience this?

OP posts:
dementedpixie · 05/08/2020 16:17

Have you spoken to the place the food was supposed to come from? What do they say?

Original poster
Kitkat05 · 05/08/2020 16:52

@dementedpixie thank you for the reply. I did - he was said they did their part by sending it with the driver! They were not helpful at all

OP posts:
Original poster
Kitkat05 · 05/08/2020 21:30

Got my money back! And no more ordering food or just cash!

OP posts:

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Crunchymum · 05/08/2020 21:54

What did you order for £53? Shock

Elouera · 05/08/2020 21:58

I'm sure this was shown on an undercover show a few months back, showing drivers eating meals, taking whole orders etc. Not all obvioulsy!

I only order from restaurants that have their own drivers or I can collected from. I refuse to use just eat or any other delivery service that adds on extra costs and you risk it not arriving. Is there a formal complaint email? I'd never normally recommend social media, but maybe their twitter site might get a response? Best of luck OP.

Original poster
Kitkat05 · 06/08/2020 08:53

@Crunchymum it was for the whole family! :)

OP posts:
Original poster
Kitkat05 · 06/08/2020 08:53

@Eloueran thanks for letting me know.
Need to watch that today

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