They are really trying my patience. Was supposed to go to Spain with a friend at the end of March, they cancelled the flight (Spain locked down by then). Email said to apply for a refund, or could have a voucher valid for a year. I clicked on the 'apply for refund' bit and nothing happened. Went to website and eventually found an email address for customer service - email bounced back. Hung on phone for ages and gave up. Grrr! Tried the link a few days later and it worked. Great. But no refund yet. Website says to be patient. Then today, I had an email reminding me to use my voucher! Bastards. I bloody hate them. Has anyone else had this/had their money back? My friend was hospitalised with breathing difficulties earlier in the year and there's no way we're going to be travelling any time soon. She is skint too. We want our money!