Anyone work for Wickes customer service?

[YaYaDingDong]

What on Earth is going on at Wickes?
We ordered some timber on line about 5 weeks ago. Part of the shipment arrived, but the other part hasn't, although it's marked as delivered on line.
No one is answering the phone, nor our emails.
I emailed the CEO Monday and a lady called Megan replied to tell me v our local store would call us to organise delivery, which they did yesterday, to tell us the delivery would arrive today.
It hasn't. The store isn't answering the phone so I've emailed the CEO again.
Google and FB tell me this is a common issue at the moment.
Is the store having problems? Will we get our wood?

I have the same problem with French doors.

The order said will aim to be delivered by our supplier within 21 days. Not had a delivery date yet. It's been 21 days, well more but it it's just be down to corona.

I can't wait for them to arrive.

Wickes are owned by Travis Perkins who also own Toolstation.
If you think Wickes service is bad - try Toolstation!

Anyone work for Wickes customer service?

No. I think that has to be the answer.

Travis Perkins have very good customer service. They obviously haven't combined the function with the Wickes' team.

Currently expecting delivery tomorrow now after an apologetic call from the Swindon store manager.